What are your current production times?
Current production times are 10-12 weeks from the order date. We will always try to get our customers their items as soon as we can, but this is our most realistic timeframe. Traci handmakes each product herself!
Please refer to the shipping updates page for more information.
I placed more than one order. Do you combine shipping?
At this time, our shipping is weight based, so we do not combine shipping if more than one order is placed. This is also for the protection of your products and to avoid damage from overpackaging.
How often do you restock your products?
I will have one last sale of the year on Saturday, September 24th at 7pm EST. After that I will not be having anymore sales for the rest of the year except for PATREON ONLY sales!
Do you ship internationally?
We absolutely do! However, we do not collect VAT or other international taxes, so please be aware of any fees you may have to pay when your package processes through your country.
Do rep codes work on all items?
What is your return policy?
If you are not satisfied with your order, please contact us within 1 week of delivery to recieve a replacement. Your items must be shipped back in order to receive your replacement or refund. Once received, a replacement will be sent to you. We will cover return shipping if your items were damaged in transit.
Can I cancel my order?
You can cancel your order up to 48 hours after placing it free of charge by emailing firstname.lastname@example.org
After this 48 hour window, a 20% fee will be deducted from your refund to cover seller fees.
What if I need to change my shipping address?
Please send your address change request to email@example.com
We will need to cancel your previous order and place a new one for you.
** Fire Drake Artistry reserves the right to refuse service or cancel orders for any reason. **